1.Can I return or exchange it ？
Certainly! We have a 7-day return and exchange policy in place, which means you have 7 days from the date of receiving your product to request a return or exchange. However, if your purchase exceeds this 7-day timeframe, we regret to inform you that we won’t be able to provide a refund or exchange.
To meet the conditions for a return or exchange, please ensure that your product remains in the same condition as when you received it. This includes:
a.The product must be unused and in its original, unopened packaging.
b.All accessories, tags, labels, and warranty cards must be returned with the product and should not be missing or damaged.
c.The product should not have incurred any damage or misuse caused by deliberate actions, such as physical damage, liquid damage, or improper use.
If you need to initiate a return or exchange, please get in touch with our customer service department. They will be more than happy to provide you with further guidance and assistance. We appreciate your support and look forward to ensuring your shopping experience remains enjoyable and hassle-free!
2.If I return the goods, whether there is a charge and how much it will cost?
When you wish to return or exchange a product that is in its original, unopened condition, you will need to bear all related shipping expenses. We recommend selecting a shipping method that includes tracking to ensure the secure delivery of your package, as we will not be responsible for any potential loss of return packages during the shipping process. Your understanding and cooperation are crucial for the smooth handling of returns and exchanges. We appreciate your cooperation.
3.What is the return/exchange process?
If you wish to return a product without any quality-related issues, please make this request to our customer service team via phone or email. Additionally, you must provide photos of the packaging of your ordered goods to ensure that the product packaging is in its original factory condition and has not been tampered with or opened. We will provide you with a return facility address and a return authorization number. The shipping costs will be your responsibility. All of these procedures must be completed within 7 days of purchase.
4.What does “original condition” mean ?
a.The packaging must be in its original, unopened, untouched, and unaltered condition.
b.The product must be unworn, unaltered, unwashed, unbleached, undyed, uninstalled, or unmodified.
c.If the product has been altered, misused, or not properly installed and maintained, it will not be eligible for warranty and does not meet the return criteria.
5.How long can I receive the refund ？
To initiate the refund process, we need to inspect and confirm that the returned items have not been used and the packaging remains unopened. You can expect to receive the refund to your original payment method within 3 business days. Please note that your bank or credit card company may also require some time to process and release the refund.
6.Damage and problems
Upon receiving your order, we kindly ask you to inspect the products immediately. If you encounter any defects, damages, or receive incorrect items, please get in touch with us promptly. This will enable us to assess the issue and provide a swift resolution. Your timely communication is essential in ensuring that any problems are addressed and resolved effectively.
7.Delivery issue
Customers are entirely responsible for delivery failures resulting from incorrect addresses or delivery details. If the courier delivers the goods to the wrong address, you have the option to either receive a refund for the amount or request us to resend the package. For orders detained by customs, the purchaser is responsible for the customs clearance procedures.
